FAQ / Frequently Asked Questions

Why BOXIE24 Storage?

BOXIE24 makes the traditional self storage experience affordable & carefree. We offer a full-service storage experience: We pick-up, store & deliver. And due to our innovative storage model, we can offer 5-10% better prices than other self storage companies.

What are the advantages of on-demand storage vs. traditional self storage?

On-demand storage is the clever way of renting storage: you pay less and you will receive more service:
1) Pick-up of your items
2) Professional storage
3) Return on demand
4) Cheaper than traditional self storage
5) Storage size completely flexible based on your needs

Where can I use BOXIE24 storage?

We currently serve the following areas in Australia: Melbourne

What can I store?

At BOXIE24 you can store almost anything from furniture to bicycles and archives. However, there are a few exceptions:
1) Perishable items
2) Liquids
3) Hazardous materials
4) Illegal substances
5) For a complete list of prohibited items please see our Terms & Conditions. If you are not sure, don’t hesitate to contact us.

What is the minimum rental period at BOXIE24?

The minimum rental period for your storage space depends on the plan you have chosen. We typically work with a 3-month minimum, but also offer more flexible plans with a 2-month minimum. You can of course request the delivery of your items at any point before the end of your term, if all open invoices have been settled.

How much storage space do I need?

If you have difficulties figuring out your required storage space, our storage experts are happy to help you. Just give us a call. The following guidelines might help you estimate your storage space:
1) One-bedroom appartment (40 m²): 5 m² storage unit
2) Two-bedroom appartment (60 m²): 7 m² storage unit
3) Three-bedroom appartment (100 m²): 12 m² storage unit

Do I need to purchase additional insurance?

All of our customers are covered within our basic insurance. The basic insurance covers up to  $0,65 per kilogram of stored goods. If you want to purchase additional insurance, you can choose one of our optional insurance packages.

Do I always have access to the storage facility?

Yes, we pickup and deliver your items, typically within 24 hours. You can also make an appointment with us for self-delivery or self-pickup at our facility.

Can I visit the storage facility?

Since we haul everything for you, there is no need to visit a BOXIE24 facility. It is however possible to make an appointment with us for self-delivery or self-pickup.

Is the storage facility climate controlled?

Yes, all our storage facilities are climate controlled to ensure dry and safe storage – also for sensitive materials.

Is the storage facility secure?

Yes, our storage facilities are fully secured by the following means:
1) 24/7 camera surveillance
2) Alarm system
3) Smoke detectors
4) Access only for authorized personnel

Can I get my items back whenever I need them?

Yes, you can always get your items back. Usually, we can provide delivery within 24 hours. You can also make an appointment at our facility to come and pick up the items yourself.

Can I change the pickup or delivery date?

Yes. Just contact us and we will arrange a new date for your pickup or delivery free of charge. In case of late cancellations (48 hours before the appointment) we will have to charge a cancellation fee.

How can I request a (partial) return?

Contact us by phone or by using the contact form to request a full or partial return of your storage items. In case you only need some of your items, please provide us with a detailed description of the items.

Do I have to be present for a pick-up or delivery appointment?

Yes. You will receive a text message when our drivers are heading your way. In case you want another person to represent you, please provide us with their name and contact information before the appointment.

Can I deliver items to the storage facility myself?

Yes, that is possible. Please make an appointment with us for self-delivery.

Can I add items to my storage space?

Yes, you can add items to your storage space at any time. Just schedule an appointment with us and we will pick up and store the extra items for you. If it does not fit into your current storage plan, we will simply upgrade it for you. When you store less items again, your plan will be downgraded accordingly. You only pay for the storage space you actually use.

How will I know when the drivers arrive?

You will receive a text message from us, as soon as the drivers are on their way to you.

How much does storage cost at BOXIE24?

The rent depends on the city, the required storage space and the minimum storage period you have chosen. BOXIE24 handles a bestprice guarantee to make sure we can always offer you the best deal available for storage near you.

How can I make a reservation for a storage unit?

Select your city on our website, choose the (approximate) size of your storage unit and send us a non-binding reservation.

Do you charge for reservations?

No, a reservation is free of charge and non-binding. After you have made a reservation, a BOXIE24 representative will contact you and finalize the booking with you.

How do I change my reservation?

You can always edit the details of your reservation, for example the storage duration or the room size. Just contact us and we will sort it out for you.

How can I cancel my storage space?

Simply give us a call or send us a message and let us know your preferred delivery date. Your storage period will automatically end on the date of the delivery or at the end of the selected minimum storage period.

How do I need to prepare my items?

Please carefully read the packing guidelines that we have sent you with your booking confirmation and adhere to the following rules:
1) Use appropriate packing materials for your items
2) Pack everything in storage bins or cardboard boxes (no plastic bags!)
3) Pay attention to the weight of your boxes and items
4) Make sure mattresses and carpets are covered
5) No food and no hazardous goods
6) Prepare your goods ready for pick-up

How can I pack my items in a safe way?

Fragile items like glas, dishes, or similar should be packed piece by piece in bubble wrap or packing paper and put into secure boxes. If there is free space within these boxes, you can use newspaper or towels to stuff it.

How can I store frequently used items in a clever way?

In order to easily find what you are looking for, mark all your boxes with numbers or names and and keep a detailed list of all items. That way you can simply tell us which box you need and we can quickly deliver it to you.

How can I save space?

Furniture takes up a lot of space and can be difficult to store. We advise you to take the furniture apart as much as possible. Connect single parts or pieces of furniture with tape to carryable units. Make sure you save screws and other small items in a bag and store the bag together with the furniture.

Why do mattresses and carpets need to be covered?

For hygienic reasons, we kindly request that all mattresses and carpets are stored in a sealed bag or wrapped in plastic. Our drivers are only allowed to pick up mattresses or carpets without a cover, if we package them for you in our warehouse.

What are the advantages of renting instead of buying moving boxes?

1) Cheap: Renting moving boxes is cheaper than buying them
2) Convenient: We deliver the boxes and pick them up again
3) Strong: Extremely durable boxes that won’t rip, even when filled with heavy items
4) Protected: No more crushed or wet items
5) Secure: Easy to lock
6) Stackable: Stack empty boxes into each other and filled boxes on top of each other

7) Eco-Friendly: Life cycle of at least 500 moves

How can I rent moving boxes?

Renting moving boxes at BOXIE24 is very simple:
1) Order the desired amount of moving boxes online
2) We deliver the boxes free of charge
3) We will pick up the empty boxes after your move

What makes the BOXIE24 moving boxes eco-friendly?

Our green boxes are made from recycled plastic and can be used at least 500 times. Rather than throwing them away after using them once (like traditional cardboard moving boxes), we clean them and send them to the next customer.

What are the dimensions of the moving boxes?

Our boxes have a measurement of 60 x 40 x 37 cm (l x w x h) with a volume of 67 litres.

Can the moving boxes be moved and sealed?

Yes, our boxes have a plastic lid which can be locked with tie wraps or your own lock.

Do you deliver the moving boxes?

Yes, BOXIE24 delivers the moving boxes and picks them up at your new address after the move.

Can I extend the rental period of my moving boxes?

Yes, you can extend the rental period of your moving boxes on a weekly basis.

How is billing handled?

During the booking process you can select your preferred payment method. We will then charge you for your storage space on a 28-day basis. Your first payment is due the day you start storing with us. Additional products and services (e.g. pick-up fee or moving boxes) will be added to your first invoice.

Do you charge per month or per week?

We charge your payment method every 4 weeks (i.e. every 28 days) after your move-in date.

Which payment methods are accepted?

We accept all major credit cards (MasterCard, Visa, American Express) and bank transfers.

Has my payment method been accepted?

Please log in to your online account and check the status of your payment method.

How can I change my payment method?

Please log in to your online account and edit the payment method on file.

How can I view and download my invoices?

Please log in to your online account. This is where you can view and download all your invoices.

I can’t login with the One-time password

After you have entered your e-mail address in the login screen you will receive an e-mail with a One-time-password. In some cases this can take several minutes. Please do not close the window and do not request the password again. As soon as you have received the e-mail with the password, you can enter it and login.